School24 UK Terms and Conditions of Use

Last Updated: June 2026

1. Agreement Between User and eDimensions Pty Ltd

This website and mobile application (collectively, "School24") are operated by eDimensions Pty Ltd (ACN 135 191 061), trading as School24. This Agreement sets out the terms on which School24 makes its online ordering application and services (the "Services") available to users in the United Kingdom. By registering an account, logging in, or using School24, you acknowledge that you have read, understood, and accepted these terms. If you do not agree, you must immediately cease using the platform.

2. Modification of These Terms

We reserve the right to amend this Agreement at any time to reflect operational, legal, or regulatory changes in the UK. We will post updated terms on this page. Continued use of the platform after updates are published constitutes your acceptance of the modified terms.

3. Role of School24 as an Intermediary Platform

School24 provides a software marketplace and administration platform that allows schools, third-party caterers, or parent associations ("Providers") to list items (such as school lunches, uniforms, or event tickets) and allows parents or guardians ("Users") to order and pay for them.

• School24 is a software provider only.
• School24 does not prepare, handle, cook, pack, or deliver any food items.
• Any contract for the purchase and delivery of items is strictly between the User and the respective Provider.

4. Critical Notice: Dual Allergy Disclaimer

PLEASE READ THIS SECTION CAREFULLY BEFORE ORDERING FOOD ITEMS.

⚠️ CRITICAL NOTICE: DUAL ALLERGY DISCLAIMER

1. Student Profile Data: While our platform provides a feature allowing parents or guardians to record and save data regarding a student’s allergies or dietary needs within their profile, School24 does not manage, monitor, or communicate this data to physical kitchen staff in real-time. It is your sole responsibility to ensure that the school or caterer is independently, physically, and directly aware of your child’s medical conditions.
2. Product Allergen Tags: While our platform allows schools/caterers to add descriptive allergen indicators (e.g., "Contains Nuts", "Gluten-Free") to their product listings, these tags are populated and managed entirely by the Providers. School24 does not verify, audit, test, or guarantee the safety or accuracy of any allergen information, ingredient lists, or product details displayed on the platform.

No Verification of Safety: School24 does not check cross-contamination safety or preparation environments.

Absolute Parental/User Responsibility: It is the absolute responsibility of the User to directly verify with the school or relevant caterer that any food item ordered is safe for the child's consumption before placing an order.

Complete Exclusion of Allergy Liability: To the maximum extent permitted by applicable law, School24, its directors, employees, and agents accept zero liability and shall not be held responsible for any adverse reactions, allergy mishaps, anaphylaxis, illness, injury, or death resulting from:

• Incorrect allergen tags or omitted info on the platform by a Provider.
• Failures by the school, kitchen staff, or caterer to read, acknowledge, or act upon allergy notifications submitted via the software.
• Ingredient substitutions made by the Provider that are not updated on the platform.
• Cross-contamination occurring at the physical site of food preparation or distribution.

5. Limitation of Liability (UK Specific)

Nothing in these Terms shall limit or exclude School24's liability for death or personal injury caused directly by our proven negligence, fraud, or fraudulent misrepresentation, or any other liability which cannot be lawfully excluded under UK law (including the Consumer Rights Act 2015).

Subject to the above:

• School24 is provided on an "as is" and "as available" basis without warranties of any kind.
• School24 shall not be liable to you for any loss of profit, indirect, consequential, or incidental damages arising out of your use or inability to use the platform.
• School24 is not responsible for delivery delays, order cancellations, or quality issues, which remain the sole liability of the Provider.

6. Payment, Statements, and Refunds

Payment Processing: All payments are processed securely via a third-party payment partner. School24 does not collect, view, or store your credit or debit card details.

Pricing: Providers set their own pricing. We reserve the right to apply transaction or platform fees, which will be visible to you prior to checkout.

7. Software Use and Intellectual Property

The School24 software, interface, text, graphics, and code are licensed (not sold) to you for personal, non-commercial use. All intellectual property rights remain absolutely with eDimensions Pty Ltd.

8. Governing Law

These terms, their subject matter, and their formation are governed by English law. You and School24 agree that the courts of England and Wales will have exclusive jurisdiction over any disputes.